Privacy Policy
PRIVACY POLICY
Trenches LLC - Trench Tough Coaching
Last Updated: 07/10/2025
INFORMATION WE COLLECT
Personal Information:
- Name, address, phone number, email
- Payment information (processed by Shopify)
- Assessment responses and personal details
- Session notes and progress tracking data
Technical Information:
- Website usage data and cookies
- IP address and device information
- Communication records (texts, emails, calls)
Session Data:
- Virtual session recordings (Google Meet)
- AI-generated notes (Read.ai)
- Progress photos and measurements
- Reference quotes and testimonials
HOW WE USE YOUR INFORMATION
- Deliver coaching services and track progress
- Process payments and manage subscriptions
- Communicate about sessions and assignments
- Create testimonials and marketing materials
- Improve our services and methodology
HOW WE STORE YOUR INFORMATION
- Client notes: Google Drive and Notion database
- Session recordings: Google Drive and local storage
- Assessment data: Retained 6 months to 2 years post-program
- Payment data: Processed by Shopify (see their privacy policy)
THIRD-PARTY SERVICES
- Shopify: Payment processing and e-commerce
- JoltForm: Assessment and onboarding forms
- Calendly: Booking and scheduling
- Google Meet: Virtual session hosting
- Read.ai: AI note-taking and transcription
- Google Drive: File storage and sharing
INFORMATION SHARING
- We do not sell your personal information
- Testimonials used with incorporated consent
- Third-party processors bound by confidentiality
- Legal disclosures only when required by law
YOUR RIGHTS
- Access your personal information
- Request corrections to inaccurate data
- Data deletion after legal retention periods
- Opt-out of marketing communications
SECURITY MEASURES
- Encrypted data transmission
- Secure cloud storage with access controls
- Regular security audits and updates
- Staff training on data protection
CONTACT US For privacy concerns: coachcooper@mytrenches.com